Insurance company Youi has announced it has signed a multi-year agreement with roadside assistance firm Digicall Assist to provide case management and national roadside support for Youi’s comprehensive car insurance policy holders.
Youi said in a statement that it is one of the only insurers in Australia that automatically includes roadside assistance in its car insurance policies “so it is critical for Youi to partner with a provider that can be relied on to deliver an exceptional customer experience every time”.
Digicall Assist CEO Michael Curtin said his company won the partnership “because of its strong track record in service excellence”.
“The agreement demonstrated the increasing role of technology in enabling the right kind of customer experience at the roadside,” he said.
Mr Curtin said Digicall’s dispatch system and roadside IQ technology meant that “getting roadside assistance has never been easier”.
He said that the insurance company would benefit from detailed data across customer satisfaction demographics and trends, driving actionable insights for their business.
Business financier Butn Limited has also announced a strategic partnership with mobility firm Ola which will give Ola’s 100,000 driver-partners in Australia access to its vehicle assistance division, Butn Assist.
Butn Assist is a 24/7 hotline across Australia for vehicle-related support including accident and breakdown.
Ola COO Gaurav Porwal said the partnership will give its driver partners swift assistance when required “which will result in improved safety on the road and also enable our driver partners to get back on the road quickly, which is critical to them”.
“This in turn also helps us ensure better ride hailing experience for our customers”, he said.
Butn’s co-founder and co-CEO, Rael Ross, said the partnership with Ola strengthened Butn’s footprint and support in the sharing economy particularly during the impacts of COVID-19.
Butn will assist with driver vehicle breakdowns, including facilitating towing, organising vehicle repairs and a replacement car, ultimately providing peace of mind to Ola’s driver-partners. The service is expected to go live in the fourth quarter of this year.
The Youi-Digicall partnership will give policyholders assistance around Australia for vehicle roadside repairs, lock-outs, flat tyres, flat batteries, emergency fuel and towing.
By Neil Dowling