Phil Pearce

ONE of the world’s biggest vehicle parts service companies has started in Australia and New Zealand with an online inventory of more than 1.5 million items from 150 recycling businesses.

The parts service is designed to be a one-stop shop for collision and mechanical repair centres, although it also caters for private consumers.

Hollander International Systems, part of the digital technology and insurance-focused group Solera which operates in 90 countries, has launched hollanderparts.com.au as the single-largest site dedicated to car parts in Australia and New Zealand.

Although Hollander has now become a major point of call for recycled parts, its core business model has been providing vehicle recycling businesses with inventory management as well as providing a conduit for these businesses to automate their stock directly to platforms such as eBay.

It has now expanded beyond that core to offer a new e-commerce store for suppliers to sell through and consumers a single place to go without having to search across multiple sites.

Hollander International Systems managing director Phil Pearce said the move into Australia and New Zealand would make recycled auto parts more easily available to the mass market.

He said it would also provide repair centres with “high-quality repairs, cost effectively, sustainably and at the best possible margin for their business”.

Mr Pearce said the focus was on bringing used parts to a one-stop shop to help consumers reduce costs when shopping online and to remove the need to physically visit a supplier.

“Stock listed on hollandparts.com.au is from approved vehicle dismantlers across Australia that used Hollander International’s Pinnacle Professional Software,” he said.

“This ensures there is a clear vetting process in place before parts can be listed by a vendor which secures and supports our customers during and after their shopping experience.”

The parts system has more than 1.5 million premium recycled auto parts available for sale through about 150 suppliers. All parts have a minimum warranty of three months.

Customers can contact suppliers directly to discuss parts and match parts based on vehicle make, model and part type and, for convenience, pay using PayPal.

Hollander spokesperson Scott Ferguson said although 1.5 million parts were categorised as “condition A”, the total parts number available to buyers was between four and six million components.

“Our part request service – if a part can’t be found – is where this can be tapped into,” he said.

“The reasons for the discrepancy is that we decided only to list suppliers’ parts that complied to some criteria.

“They must have an image, be priced and at a certain value, be ‘condition A’ parts and ready for sale. This was to ensure quality parts were being listed and offered the best user experience.”

By Neil Dowling