DANISH pre-service company Tjekvik has expanded its self-service kiosk network into New Zealand after partnering with automotive software business Auxo Software.
The partnership between Tjekvik and Auxo will see self-service kiosks roll out at New Zealand dealerships, starting with Autosports Group Ltd’s (ASG) BMW dealership in Auckland.
Tjekvik first started installing its self-service kiosks at some Australian BMW dealerships in November 2021 and BMW then expanded the network through 2022 to all national dealerships. (See GoAutoNews Premium 2022)
The partnership with Auxo, owned since 2021 by the Motor Trade Association of New Zealand, will also support more than 50 Australian dealers already using the technology.
Auxo CEO Terry Allen
Auxo CEO Terry Allen said the kiosks will enable customers to provide pre-service instructions, select added-value items, sign their authorisation and securely drop-off their keys using dedicated secure lockers. The same kiosks can also be used to collect keys once work is completed.
Mr Allen said “it’s no stretch to say this will transform the experience for customers.”
“The Auxo software and Tjekvik digital solutions combined will help even more dealers provide the best experience for their customers and staff,” he said.
“Shorter wait times, simplicity in giving instructions, and a smoother process are just some of the benefits.”
ASG will be the first to introduce the digital check-in and check-out technology at its BMW sites in Auckland this month.
Tjekvik CEO and co-founder Christian Mark said the majority of aftersales customers arrive at dealerships during peak periods of early morning and late afternoon, quickly creating queues.
Tjekvik CEO and co-founder Christian Mark
Tjekvik’s solutions enable service, maintenance and repair customers to avoid these queues by letting them check in their vehicles how, when and where they want, whether it’s at home online, or at the dealership via easy-to-use touchscreen kiosks.
“This creates a better experience for customers, while also enabling service advisors to spend more time with those customers who require additional support,” Mr Mark said.
Tjekvik’s digital self-service solutions also enable dealers to benefit from additional revenue opportunities by presenting value-added products and services to customers during the digital check in and check out process.
Popular items with customers include service plans, extended warranty packages, wiper blades and key fob batteries.
Tjekvik is now in 29 countries and has software available in 28 languages.
Its SAM and Orion software is now in 50 per cent of workshops and 40 per cent of dealerships in New Zealand.
This year it will launch Auxo Workshop, the first of a suite of Software-as-a-Service products for the same audience.
By Neil Dowling
