Managing evolution in the modern car dealership: Part 3

Incentive drives behaviour. So it’s fair to say if we aren’t happy with the outcome, we should try to change the behaviour

When trying to achieve change, a change in incentives might create the result you are looking for

Every dollar we spend in our business is in the pursuit of one thing: the customer

Daily discipline, solid targets and an early start can turn an average dealership into a star performer

If you ask 100 people in the motor industry: What makes a best practice dealership? You are certain to get 100 different answers

How do you deal with highly emotional people who make all their decisions based on knee jerk reactions?

Pancho Mehrota looks at structuring a business to attract the best performers