New ‘Host’ and ‘Expert’ roles at Audi showrooms aim for a less transactional experience

New CX+ business creates single CX services package to improve efficiency and cut costs

Peugeot Citroen Australia rallies the troops around refocus on customer experience

Dealers facing disruption can future-proof their businesses with TLC

More pop-up stores, mobile service vans and an expanded test drive program but no plans to disrupt the Subaru dealer network