The retail software, data and vehicle services organisation has appointed Nishant Shukla as head of customer experience for the Retail and Data business.
He was previously CX senior manager for Stellantis Asia Pacific, and in senior management roles at BMW and BMW Motorrad in Australia and India.
Wayne Oats joins Cox Automotive Australia as head of Dealer, leading and developing the dealer team within the enterprise portfolio.
Mr Oats has formidable dealer and OEM experience, having been the partner and director of the McIlroy Auto Group and in senior management roles at Mitsubishi, Nissan and Stellantis.
Heath Stubbs joins as head of OEM Partnerships, to which he will bring extensive experience in senior company fleet and remarketing roles gained at ULR Automotive Group, SG Fleet, Mercedes-Benz Australia and most recently BMW Group Australia.
Cox Automotive Australia said that the strategic investment into high-level talent demonstrated its commitment to continual improvement across its array of products and services and to elevate the importance of exemplary customer service.
Growth: Cox enhances sales and customer experience team to drive growth with the appointment of Nishant Shukla, Wayne Oats and Heath Stubbs
Cox chief executive Stephen Lester said: “It is pleasing to see the quality of candidates our business is attracting as we chart our growth, which will be underpinned by a core focus on customer experience.
“Under Nishant’s management, we have already implemented significant improvements to customer service within our software businesses, providing our clients with a more seamless onboarding experience and increased levels of support to get maximum value out of our software solutions.
“Additionally, both Wayne and Heath bring a wealth of senior automotive industry experience into our enterprise sales team and their focus on partnering with key customer groups will ensure we better meet the needs of dealers and OEMs now and into the future.
“Again, their approach will set our teams up to focus on quality service delivery and under their leadership I am looking forward to building out our offerings for all of our automotive clients.”
Mr Lester said that Cox was investing in bringing talented and skilled personnel into the organisation to ensure it continually evolves and improves its products and services with fresh approaches that build on current capabilities.
“The structural and functional changes we are making underpins our sharper refocusing of the business towards the customer with significant investment in people, process and product,” he said.
“The realignment supports our strong growth aspirations and Cox Automotive’s overwhelming commitment to the market for the long term.”
Cox’s brands include DealerCell, Manheim, Kelley Blue Book, Xtime, and SellMyCar.
The company is part of world-leading automotive services organisation Cox Automotive, which has a strong presence across North America, Europe and South America.
By Neil Dowling
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