AUSTRALIAN tech platform DingGo has created two partnerships in the past month, expanding its collision repair business with new relationships with car subscription service Carbar and fleet management and novated leasing provider Streetfleet.

The partnership with Carbar centres on rental and subscription providers who have a vehicle returned that has been damaged.

It described this time as “awkward” because both the provider and the client face delays in pricing a repair and the possibility of disputes.

The answer, said DingGo, was its AI-enabled platform Crash Intelligence that uses photos of the returned vehicle to come up with an independent repair estimate “within seconds”.

Crash Intelligence uses eight years of real Australian repair data, with a dataset of thousands of damage photos, quotes and completed repairs that delivers quotes of about 85 per cent accuracy for common damage such as scratches, dents, and minor collisions. 

It is DingGo’s latest move into the rental sector, alongside products built for businesses including Sixt, Hertz, and Turo.

(L-R): Jason Rosenberg (co-founder and CTO), Josh Sandford (co-founder and CPO), and Shaun Janks (co-founder and CEO)

DingGo said that for rental and subscription providers, the point-of-return is when damage is the easiest to assess and discuss with the customer.

“Damage at vehicle return has always been a sensitive conversation, and the longer it takes to price, the harder that conversation becomes,” said Carbar CEO and co-founder Desmond Hang.

“By partnering with DingGo, we can streamline the process, and our team can show customers an independent repair estimate before they leave, so everyone is working from the same fair, transparent number.”

For common damage typically found at vehicle return, such as dents, scratches, scuffs, and minor collisions, Crash Intelligence delivers repair estimates with more than about 90 per cent accuracy. Every new repair managed through platform feeds back into the system, sharpening that accuracy and widening coverage for the next repair. 

“We understand that vehicle returns are one of the most important moments in the customer journey for rental and subscription providers, and our Crash Intelligence platform supports this with a fast, independent answer on repair costs when damage is found, helping both sides move forward with confidence and clarity,” said DingGo co-founder and CEO Shaun Janks.

The partnership extends DingGo’s reach beyond fleet management and insurance into the rental and subscription sector.

Recent product launches have seen DingGo extend its repair management offering with bespoke rental products for customers such as Sixt, Hertz, and Turo. 

Carbar CEO and co-founder Desmond Hang

These include launching its new Motor Claim Pro product, which it describes as the first-of-its-kind software built specifically for third-party motor claims specialists.

DingGo is also the only Guidewire technology partner in its sector in the southern hemisphere.

The partnership with Streetfleet means DingGo’s AI-powered platform will manage accident claims for Streetfleet’s customers from November 1, providing real-time claim reporting, dedicated fleet and driver portals, and direct API integration into Streetfleet’s own systems.

This deal follows a period of rapid growth for DingGo, following the exit of a major FMO’s (fleet management and novated leasing) incumbent supplier. 

It now manages claims across some of the largest fleet portfolios in Australia and New Zealand, operating independently and working with all of Australia’s major insurers.

DingGo said that the relationship was triggered by the contraction of Australia’s accident management market at a time when claims were becoming more complex. 

It said that in this sector, some providers have exited, including suppliers to some of the country’s largest fleet managers.

DingGo co-founder and CEO Shaun Janks

Streetfleet national operations manager Annette Ehmann said that the partnership with DingGo gave it access to the latest accident management technology.

“Through DingGo’s platform, we can provide real-time reporting, AI-powered workflows, and dedicated fleet and driver portals that give customers greater transparency, control, and confidence throughout every stage of the claims process,” she said.

“This partnership supports our commitment to delivering a more seamless, efficient, and customer-focused accident management experience now and into the future”.

DingGo said that Australia’s accident management sector has consolidated in recent years and of the 10 providers operating when DingGo entered the market, several have since exited.

“This is largely due to claims becoming more complex, making it more challenging to deliver a consistent customer experience through the traditional, largely manual processes,” it said.

“Fleet operators are now looking for partners that can sustainably manage that complexity at scale.”

In the past five years, DingGo has invested in building technology designed to manage the complexity and now manages claims for some of the biggest fleet portfolios in Australia and New Zealand.

DingGo co-founder Shaun Janks said that accident management was one of the most important moments in the fleet management customer journey and that expectations around speed, transparency, and control have never been higher.

“We’ve spent five years building technology that meets those expectations at any scale, and we’re proud to welcome Streetfleet as a partner,” he said. 

“As an independent business, we partner with fleet managers of every size, and we’re seeing growing demand from FMOs looking to modernise their accident management.

“We anticipate that this partnership will be the first of many.”

DingGo’s recent launches include Motor Claim Pro, which it describes as the first software built specifically for third-party motor claims specialists, and Crash Intelligence, its AI-powered vehicle repair platform widely used across the fleet, rental and repair sectors.