DEALERS using Xtime now have a way of extending the value of their existing service scheduling platform by connecting it directly with Impel Service AI. 

The direct integration of Impel is aimed at improving efficiencies over traditional service booking processes that can cause pressure for customers and dealership teams.

By integrating Impel’s Service AI technology with Xtime’s service scheduling and operations platform, service departments can respond quickly, manage increasing workloads and deliver the level of convenience customers expect while controlling dealership costs.Impel and Xtime together can help automate service enquiries, proactively engage customers and schedule appointments within established dealer and OEM-approved workflows. 

Impel said that the result is fewer inbound calls, stronger service retention and a better customer experience, without increasing staff headcount.

Impel managing director APAC Michael Clark

Impel managing director APAC Michael Clarke said dealerships need to improve productivity and retention without necessarily adding more people.

“Indiqator’s Xtime platform has a strong reputation for helping dealerships streamline the service experience,” he said.

“Our integration makes it easier to introduce Service AI into the aftersales operation, reduce friction for customers and create a more connected journey from first contact through to booking.”

Indiqator head of business development ANZ Allan Wright said dealers were looking for practical ways to reduce administrative workload and help their teams focus on higher-value activities.

Indiqator head of business development ANZ Allan Wright

“Xtime already plays a central role in the service booking process, and AI is becoming an increasingly important part of that conversation,” he said.

“This integration gives dealerships another straightforward way to combine Xtime with proven AI capability, helping automate routine customer interactions while supporting the dealer and OEM workflows already in place.”

The integration is available immediately to dealerships across Australia and New Zealand. 

The company said that dealers attending AADA 2026 will also have an opportunity to learn more about the integration and speak with representatives from both organisations.

The two organisations will also host a live webinar on July 16 at 15:00 AEST, exploring how Service AI and the Xtime service scheduling platform can help dealerships reduce inbound call volumes, improve productivity, increase service retention and deliver a better customer experience. 

Attendees will also see a live demonstration of the integration.

Impel’s automotive AI operating system is designed to help retailers and OEMs unify the customer journey to result in faster decisions and better connections. The company has its sales and service products in 51 countries and has revenue of more than $9 billion.

Indiqator is an automotive SaaS business servicing OEMs, major dealer groups and independent dealers in Australia and New Zealand.

Its platform comprises six integrated solutions:

• LeadDriver, an AI-powered lead management system that captures and qualifies opportunities in real time;
• Xtime, a service scheduling and operations platform that streamlines workshop efficiency and customer engagement;
• SmartPublisher, an inventory distribution engine that maximises reach and visibility across digital channels;
• Radius, a website platform purpose-built for automotive dealers;
• FinanceConnect, a finance and aftermarket integration engine that enables dealers to connect with finance, insurance, and warranty providers, and;
• CloudLogic, a dealership management system designed specifically for independent dealers.

By Neil Dowling