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ISUZU Australia has launched a 24-hour roadside assistance program to support its truck customers.

Isuzu Assist, which has been developed with its service partner, National Transport Insurance (NTI), uses an app to give breakdown customers the present location of the service technician and an estimated arrival time.

The customer requests a service and Isuzu Assist service providers use the app to SMS a link to the customer. Isuzu said that its customers can then follow this link to access a webpage showing their respondent’s real-time location, giving them an accurate estimated time of arrival.

Isuzu said that by integrating this technology into roadside assistance service, it will reduce the uncertainty of waiting for a mechanic after a breakdown.

“In addition to tracking a technician’s progress, the innovative Truck Assist App allocates breakdown cases to service providers in a more efficient manner by finding the nearest available respondent, leading to shorter wait times for users,” it said.

Location monitoring also assists with the safety of service providers who are responding to breakdowns on roadside areas.

NTI has more than 3000 specialists in the Truck Assist program that can assist truck operators with everything from flat batteries to towing.

By Neil Dowling