His role will be to build value throughout the business while developing sustainable dealer partnerships. He will also lead performance benchmarking programs in the dealer network and monitor the financial position of the network with finance and the Iveco Financial Services.

Mr Falvo was previously the national manager of customer, retail experience and ‘voice of customer’ for Nissan Motor Corporation of Australia.

He was responsible for designing and executing the customer experience business strategy and managing the team to deliver outcomes aligned with the strategic plans for the customer experience function.

Prior to this role he was network development manager for Nissan for almost eight years.

Before Nissan he was network operation manager for Hyundai Motor Company Australia based in Melbourne, and dealer business manager at Mazda Australia.

On his LinkedIn page, Mr Falvo said he was “happy to share that I am embarking on a new challenge leading the dealer network team at Iveco”.

“I thank the team at Nissan for almost a decade of both personal and professional growth, development and many cross functional opportunities.

“People and relationships are at the centre of it all. With the support of some great Nissan team members, key stakeholders and a working partnership with the dealer network, we collectively were able to deliver on many transformational initiatives.

“From network rebrand, to EV infrastructure, omnichannel and in-store technology. Enabling our dealer partners to deliver industry leading customer experiences throughout the purchase and ownership journeys.”

Mr Falvo has a postgraduate degree of management and a bachelor of commerce, marketing and management, both from the University of Melbourne.

Partnership: Highly experienced exec John-Paul Falvo will develop sustainable partnerships with dealers in Australia and New Zealand for commercial vehicle brand Iveco

By Neil Dowling