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HINO Australia has added two new centres for its customers with Eagers Automotive and Suttons Group each investing in new facilities to expand the truck brand’s sales and service facilities.

Adtrans Hino has opened a brand-new, purpose-built premises in Marrickville while City Hino recently launched one of Hino Áustralia’s first satellite parts and service centres in Fairfield.

Together, Eagers (Adtrans Hino) and Suttons (City Hino) have invested a total of $7.4 million in the new complexes.

Hino Australia president and CEO Richard Emery said the two dealer groups were important partners of Hino Australia and their continued investment in Hino dealerships reflected their commitment.

“These changes will provide significant benefits to Hino customers across Sydney with an additional 16 service bays and an increase in onsite parts storage of 37 per cent, leading to quicker service times, and increased and faster parts availability,” Mr Emery said.

The Adtrans move was spearheaded by dealer principal Mark Reynolds who joined the dealership 18 months ago.

The new Adtrans dealership features an indoor showroom, an additional ten service bays, and a parts warehouse which has more than doubled in capacity.

The location was chosen for its close proximity to the airport and major arterials, allowing customers convenient access to the dealership for their servicing needs.

Daniel Glynn, General Manager of City Hino (left). Ryan Sutton, Managing Director, Suttons Group (right)

“The improved efficiencies and productivity of the service department including onsite brake testing, wheel alignment and weighbridge will benefit our customers with quicker service times including same day service,” Mr Reynolds said.

“Customers who choose to wait can enjoy our new lounge facilities including desks, computers and a full kitchen.

“Additionally, we now have two breakdown vehicles that support our customers 24/7 with break-downs and customers can safely drop off and pick up vehicles on a 24/7 basis at their convenience,” he said. 

City Hino’s new $1 million Hino Hub in Fairfield East is in addition to its $5 million investment to the Arndell Park dealership undertaken in late 2023.

City Hino general manager Daniel Glynn said: “As our truck parc continues to increase, it is essential that we provide our customers with increased options and accessibility for their parts and servicing requirements.”

“Our 5000 square metre Fairfield East Hino Hub features a workshop purpose-built for trucking maintenance with 10 service bays and three new hoists for fast servicing, plus over 1100 locations for parts storage. 

“We are an authorised inspection centre offering our customers convenience and minimising their downtime.

“It is conveniently located close to major arterials and Hino’s Parts Distribution Centre.

“The Arndell Park upgrades in 2023 included a newly constructed parts warehouse increasing parts storage by 300 per cent with specialised racking designed for the trucking industry including storage for full cabs.

“We also added an additional four work bays and new 14 and 35-tonne hoists,” Mr Glynn said.

Hino Australia’s dealership network now has more than 65 sales and service centres nationwide.

By Neil Dowling

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