Mr Schaper, who was appointed by the MVIRI Code Administration Committee, has started in the role and is expected to deliver his final report to the committee in mid-2023.
The committee, comprising equal representatives from both the Motor Trades Association of Australia and the Insurance Council of Australia, has commissioned the review to examine issues including dispute resolution effectiveness, accessibility and awareness of the code and compliance and governance of the code.
Dr Schaper has conducted many major independent reviews for government and international bodies, has written and researched extensively on dispute resolution systems affecting small business operators, and currently serves as the independent chair of another industry code committee outside the automotive sector.
He remains adjunct professor at the Curtin University’s Institute of Public Policy and a senior honorary research fellow at the University of Western Australia.
Dr Schaper also previously served as the inaugural Small Business Commissioner for the ACT government.
He was deputy chair of the ACCC for almost 10 years, starting in July 2008. He then became CEO of the Canberra Business Chamber.
The MVIRI Code is intended to promote transparent, informed, effective and cooperative relationships between smash repairers and insurance companies
Since its inception in 2006, the MVIRI code of conduct has undergone multiple reviews to ensure it remains fit-for-purpose, with the last review undertaken in 2017.
Independent: Michael Schaper has been appointed to examine the Motor Vehicle Insurance and Repair Industry code of conduct.
By Neil Dowling
Read More: Related articles
