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Customer Service Tag Archive

13th December 2016

Exclusive: Lexus the one to beat for luxury service

Lexus has reinforced its reputation as a benchmark brand for aftersales service with an emphatic top rating in JD Power’s 2016 CSI

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12th May 2016

FCA goes back-to-basics on customer support

FCA Australia has embarked on a program to slash customer complaints about quality and repair work on its vehicles

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11th April 2016

FCA working on sales turnaround

FCA is refocusing its efforts on drastically improving its customer service levels in a bid to turn around the group’s flagging sales Down Under

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9th December 2015

Nissan discounts out

Nissan Australia has rejected increasing dealership numbers as a way of growing sales as it sticks to a five-year plan aimed at better customer service

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