As key changes loom, ensuring sales teams put vehicle selection first remains a core attribute

Empower your sales team with customer can-do to offset a decade of disruption

Cracking the code on selling cars in the service driveway leads to high conversion rate

Lexus has reinforced its reputation as a benchmark brand for aftersales service with an emphatic top rating in JD Power’s 2016 CSI

FCA Australia has embarked on a program to slash customer complaints about quality and repair work on its vehicles

FCA is refocusing its efforts on drastically improving its customer service levels in a bid to turn around the group’s flagging sales Down Under

Nissan Australia has rejected increasing dealership numbers as a way of growing sales as it sticks to a five-year plan aimed at better customer service