14th December 2017
Good news for dealers as business profits, employment predicted to rise in 2018
19th October 2017
Expectations of dealers’ retail business customers are uncharacteristically low: survey
12th October 2017
Two surveys find car ownership satisfaction means different things to different car owners
3rd August 2017
Lexus is kicking more goals in the customer service arena
18th May 2017
A quarter of new-car buyers are influenced by an advertisement, and males aged 17-25 years are more likely to be guided by these ads
16th March 2017
In its latest survey, Roy Morgan found that 2.37 million Australians are in the market to buy a new car
25th January 2017
Professional services giant KPMG International has painted a bleak picture of the future of dealerships
15th December 2016
A UK survey has found that the average motorist will own 14 vehicles over a 63-year period and spend a total of $A360,052
29th September 2016
The performance of salespeople at a new-car dealership and the impact they have on customers has come under the spotlight
28th July 2016
When it comes to buyer loyalty, Mercedes-Benz and BMW are the kings of the hill
9th June 2016
According to a recent US study, the car industry’s sales rituals are alienating customers and preventing engagement
12th May 2016
New research shows that more than one-in-four Audi owners, 28 per cent, are looking to buy a new car before 2020
14th December 2017
Business optimistic for 2018
Good news for dealers as business profits, employment predicted to rise in 2018