Customer satisfaction survey specialist to regain a foothold in Australia

World’s leading auto consumer research company pulls surveys in Asian region after takeover

The car industry fought him all the way but JD Power is now a $2 billion data giant

EV manufacturers face mix of traditional and EV-specific quality problems: study

Chellingworth joins JD Power as country manager (Aust) after 25 years with Toyota

Aussie buyers flock to dealers for SUVs but study finds satisfaction not guaranteed

Lexus is kicking more goals in the customer service arena

Lexus has reinforced its reputation as a benchmark brand for aftersales service with an emphatic top rating in JD Power’s 2016 CSI

Capped-procs servicing schemes operating through car companies’ authorised retail network are having a positive effect on customer satisfaction

Honda has fallen from the top of the Australian car industry in terms of aftersales service to below average

The performance of salespeople at a new-car dealership and the impact they have on customers has come under the spotlight

Kia has become the first non-luxury car company to top JD Power’s Initial Quality Study (IQS) in the United States for 27 years